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Service Complaints
If you wish to make a complaint about the service which Drumchapel Housing has/not provided and any subsequent contractors hired to carry out work on your property, please fill out the form attached below and return to the office.
If you do not have a printing facility, please call the office on 0141 944 4902 and we will post you a copy.
Anti-social Behaviour Complaints
If you wish to make a complaint about a neighbour or person residing in the Drumchapel Housing area, please fill out the form attached below and return to the office.
If you do not have a printing facility, please call the office on 0141 944 4902 and we will post you a copy.
Complaint (Anti-Social Behaviour)
Significant Performance Failure
When a landlord repeatedly fails to achieve outcomes; fails to report its performance annually to tenants; fails to meet Scottish Housing Regulator (SHR) standards; or fails to take action/puts tenants' interests at risk, then you can report a significant performance failure (SPF) to the SHR. Both an information booklet and a reporting form are available below:
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