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Emergency Repairs

Emergency Repairs

Our contractors will only provide an emergency repair service. However, please be aware that this may alter at any time if staffing levels are reduced due to the continuing spread of the Coronavirus. 

You can keep up to date about which services are being provided on this Website or our Facebook page.

Please contact us on 0141 944 4902 if you have an emergency repair in your home during working hours. (0800 595 595 out of office hours)

Emergency Repairs are considered those that are a threat to the safety and security and cover the supply of water, gas, electricity, sanitation, hot water and heating, insecure doors/windows such as:

unsafe power or lighting sockets or electrical fittings; 

loss or part loss of electric power; 

loss or part loss of gas supply; 

a blocked flue to an open fire or boiler; 

external windows, doors or locks which are not secure;

loss or part loss of space or water heating if no alternative heating is available;

toilets which do not flush (if there is no other toilet in the house); 

blocked or leaking foul drains, soil stacks or toilet pans (if there is no other toilet in the house); 

a blocked sink, bath or basin; 

loss or part loss of water supply; 

significant leaking or flooding from a water or heating pipe, tank or cistern; 

When you contact us about your emergency repair we will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the contractor that attends your home. The questions may include:

• Have you had contact with anyone who may be infected with the Coronavirus (COVID-19)?

• Do you have any of these symptoms – cough, fever or shortness of breath?

Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us

to maintain services.

If it is deemed essential that a contractor does attend your home, they will:

• Ask some further questions at the front door before entering the property

• Distance themselves by at least two metres from anyone in the property

• Avoid touching surfaces where possible

• Wear protective gloves and other additional protection equipment where necessary

• Ask you if they can wash their hands before and after the visit, if you are happy for

them to do so

All of our staff and contractors are encouraged to keep up-to-date with the latest government health advice, follow good hygiene practice and to inform their manager if they feel unwell. 

Staff will be expected to follow official advice and if anyone is suspected of having the virus, we would expect them to self-isolate.

We kindly ask you to minimise interaction with our contractors as they carry out work in your home. To keep everyone safe, we would ask that you go into another room at least 30 minutes before and during the repair being carried out and if you are near the contractor, stand at least two metres away where you can. 

All contractors will show you identification when they visit your home. 

Please check this and once you are satisfied, leave our contractor to carry out their work. 

Upon completion of the job, the contractor will advise you they have finished and are leaving, and they will see themselves out. 

By following these steps, we want to reassure you that there is a low risk of infection from a home visit.

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