Make a Complaint

Service Delivery Complaint

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.   We manage a variety of service delivery complaints in-line with the Scottish Public Service Ombudsman’s (SPSO) Model Complaints Handing Procedure The Model Complaints Handling Procedures and the SPSO Statement of Complaints Handling Principles SPSO Statement of Complaints Handling Principles 

We aim to resolve your complaint as quickly as possible at the frontline by our trained members of staff. 

If you wish to make a complaint, you can contact us by telephone, email, visit our office or complete the contact form below.  Please tell us about your complaint and what outcome you want from your complaint.  Please note that you do not need to fill in a form to make a complaint, but it may help for you to write everything down that you want to tell us.  You can also view our  Complaints Handling Procedure

Anti-Social Behaviour Complaint

The Co-operative will not tolerate any level of neighbour nuisance or any form of anti-social behaviour affecting tenants.   It is the Co-operative’s aim to deal promptly and effectively with the complaints which do arise.

If you wish to make a complaint, you can complete the contact form below or alternatively you can contact the office and ask to speak to your Housing Officer. For anything serious you should contact Police Scotland on 101.

You can also download and print an Anti-Social Behaviour Complaint Form or you can collect one at the office.