Frequently Asked Questions

Our target is to process your application within 7 working days from all information being received, it is important that you provide everything that we need to make an assessment. We will contact you to request any required information, however, if you do not provide this, we may cancel your application.

All questions on the form must be completed, and you should ensure that the form is signed and dated. All applicants must provide the evidence required for each applicant for the address applying from. Where there is overcrowding, evidence must be provided for all members of the household. This includes those not being rehoused but who are part of current household. Other evidence such as medical letters and confirmation of access arrangements for children should also be provided

Drumchapel Housing Co-operative is a full mutual housing a co-operative, all applicants must complete a Share Certificate Application for their application to become live and eligible. You must be approved by our Management Board prior to receiving any offer of housing.

You should complete the application based on where you stay most days of the week as this will allow us to assess any priority need for housing.

Our housing register is open to all applicants; we operate a choice-based lettings system therefore you must register an interest in any of our advertised properties. These are advertised on our website normally on a Wednesday and on our Facebook page. Your registration of interest will then be considered during the selection process. We cannot determine when applicants will receive an offer of housing as this is unpredictable, any new applicants may have a greater priority need for housing.

Applicants should be aware that our turnover of properties is mainly our tenement flats, as you will see from the stock turnover information above, houses rarely become available for let.

The Co-operative are not currently building any new housing. There may be other landlords or private builders who are building in the area.

If you have moved address however you wish to stay on the housing register, the effective date of your housing application will change to the date you updated us of the change of address. Any changes to your household or any new relevant details including changes to your health must be provided in writing in order for us to update your application and re-assess your application. Any previous priority ticket will also have to be re-assessed.

We use our priority ticket system as summarised above. If you tell us about your circumstances fully on your housing application, we can assess your housing need and any eligibility for a priority ticket. It is important that you tell us everything that is relevant to allow your application to be assessed correctly.

Yes, you can still apply, however your application will be suspended until you have provided evidence that you have maintained a payment arrangement to clear the outstanding balance. You must have maintained a payment arrangement for a minimum of 13 weeks or 3 months. Your application will remain suspended if you do not have a payment arrangement in place or it will remain suspended until you have maintained a payment arrangement for above period of time. Suspended applicants are not permitted to register an interest in any of our available properties.

If you are dissatisfied with any aspect of our service, you can make a complaint in various ways including contacting the office 0141 944 4902, completing the form on our website or by emailing: enquiries@drumchapelhc.org.uk to make a service delivery complaint. We will investigate the complaint in-line with our Complaints Procedure.