Rechargeable Repairs

The Co-operative will recover the cost of repair work, where the cause of a repair is due to the failure or actions of individual tenants. This is important as the overall cost of repairs impacts upon the level of rent charged by the Co-operative.

Circumstances where this may arise include:

• Where damage has resulted from vandalism, neglect or carelessness on the part of the tenant, a member of the tenant’s household or visitors to their home.
• Where forced access is required due to lost keys – discretion may be used by staff where unforeseen incidents have resulted in a tenant being locked out and this can be evidenced.
• To make good unauthorised alterations or works which have not been completed to an acceptable standard, such as light fittings or showers.
• Inappropriate use of the out-of-hours service, resulting in unnecessary costs to the Co-operative.
• Failure to remedy damage or reinstate nonstandard fittings and fixtures when terminating a tenancy as identified at the pre-termination inspection.
• Failure to provide reasonable access for annual gas safety check, resulting in additional costs to the organisation.

Where reinstatement or repair work is being initiated by a Co-operative member of staff and it is not considered to be an emergency, the tenant shall be granted an opportunity to remedy the situation, prior to work being initiated.

Rechargeable Repairs will be processed in accordance with the Co-operative’s Recharge Repairs Policy & the Rechargeable Repairs Procedure