Signifcant Performance Failure

A Significant Performance Failure (SPF) is when a landlord has – 

• Repeatedly failed to achieve outcomes in the Scottish Social Housing Charter (SSHC) or outcomes agreed locally with tenants.  (The SSHC sets the standards and outcomes that all social landlords should aim to achieve when performing their housing activities, a copy of this can be found on the Scottish Government’s website).
• Fails to report or inaccurately reports its annual performance to tenants;
• Fails to meet the Standards of Governance and Financial Management;
• Has acted or failed to take action, in a way which puts tenants’ interests at risk and this significantly affects a number of the landlord’s tenants.

To report a SPF to the Scottish Housing Regulator (SHR), you can find out more information an complete a Significant Performance Failure Reporting Form on SHR’s website here.