Customer Service Standards Policy Consultation Survey 2026
Drumchapel Housing Co-operative is reviewing its Customer Service Standards Policy. The DRAFT policy is here Consultation - Customer Service Standards Policy
The policy explains the standards tenants and other customers can expect when contacting us, visiting the office, receiving home visits, reporting repairs, making housing applications, using estate services, raising complaints, or asking for information.
We would like your views to help us make sure the policy is clear, accessible, fair and focused on what matters most to tenants.
We will be holding a drop-in presentation session at our offices on 2 July 2026 at 2pm-3pm, you are invited to come along and share your views on this important policy.
In addition, you can complete the survey online at https://www.surveymonkey.com/r/DMRB7W7
Your responses will be used to help finalise the policy and identify any improvements needed. The survey should only take a few minutes to complete.