We are proposing a new policy about how tenants, other customers and staff communicate with each other. The policy aims to support positive engagement, make reasonable adjustments where needed, protect staff and others from unacceptable behaviour, and ensure that any limits on contact are fair, proportionate, and clearly explained.
Please read the policy summary or full draft before answering.
Draft - Respectful Engagement Policy September 2026
We would like your views to help us make sure the policy is clear, accessible, fair, and focused on what matters most to tenants and other customers.
Your responses will be used to help finalise the Respectful Engagement Policy 2026 and identify any improvements needed. The survey should only take a few minutes to complete.
The survey is open until 29 September 2026.